Poland Telehealth Mental Wellness Platforms Market

Poland Telehealth Mental Wellness Platforms Market is valued at USD 400 million, with key trends in AI-driven apps, hybrid models, and expansion to corporate and educational sectors for accessible therapy.

Region:Europe

Author(s):Geetanshi

Product Code:KRAA3731

Pages:93

Published On:September 2025

About the Report

Base Year 2024

Poland Telehealth Mental Wellness Platforms Market Overview

  • The Poland Telehealth Mental Wellness Platforms Market is valued at USD 400 million, based on a five-year historical analysis of the digital mental health segment and telehealth therapy services. Growth is primarily driven by the rising prevalence of mental health disorders, increased public awareness, and the convenience of digital access to therapy and counseling. The COVID-19 pandemic significantly accelerated adoption, making telehealth a core component of Poland’s healthcare delivery model. Key trends include the integration of artificial intelligence in mental health apps, hybrid service models, and the expansion of teletherapy into corporate wellness and educational institutions .
  • Key cities such asWarsaw, Kraków, and Wroc?awcontinue to lead market activity due to their high population density, advanced digital infrastructure, and concentration of mental health professionals. These urban centers foster innovation through both established healthcare providers and startups, enhancing the accessibility and diversity of telehealth mental wellness services .
  • In 2023, the Polish government enacted theRegulation of the Minister of Health of 31 March 2023 on the Provision of Healthcare Services via ICT Systems, which established binding guidelines for licensing, operational standards, and data security for telehealth platforms. This regulation requires platforms to comply with patient confidentiality protocols, secure data transmission, and professional licensing standards for practitioners, thereby ensuring quality and safety in online mental health service delivery .
Poland Telehealth Mental Wellness Platforms Market Size

Poland Telehealth Mental Wellness Platforms Market Segmentation

By Type:The market is segmented into various platform types addressing diverse mental health needs.Individual therapy platformsare prominent for delivering personalized care, whilegroup therapy platformsfacilitate community support.Self-help applicationsandcrisis intervention servicesaddress immediate mental health concerns.Wellness coaching platformsandpeer support networksare emerging as valuable resources, andAI-driven mental health appsleverage technology for enhanced engagement.Employee assistance program (EAP) platformsare increasingly adopted by corporates to support workforce mental wellness. These segments reflect Poland’s growing preference for flexible, technology-enabled, and niche-focused teletherapy solutions .

Poland Telehealth Mental Wellness Platforms Market segmentation by Type.

By End-User:The end-user segmentation includes individuals, corporates, educational institutions, healthcare providers, non-profit organizations, and government agencies.Individualsrepresent the largest segment, driven by growing awareness and the convenience of online access.Corporatesare rapidly adopting telehealth platforms for employee wellness, whileeducational institutionsintegrate mental health resources for students.Healthcare providersandnon-profitsleverage these platforms to expand outreach and improve service delivery.Government agenciesutilize telehealth for public mental health initiatives, reflecting the sector’s broadening institutional adoption .

Poland Telehealth Mental Wellness Platforms Market segmentation by End-User.

Poland Telehealth Mental Wellness Platforms Market Competitive Landscape

The Poland Telehealth Mental Wellness Platforms Market is characterized by a dynamic mix of regional and international players. Leading participants such as Mindgram, Wellbee, Moja Psychiatria, Telemedi.co, Psychoterapia Online, Zdalna Psychoterapia, Medicover, Luxmed, ePsychiatry, NEST, Krajowy O?rodek Wsparcia Psychologicznego, Psycholog Online, Terapia Online, Zaufana Psychoterapia, Telemedycyna Polska contribute to innovation, geographic expansion, and service delivery in this space.

Mindgram

2019

Warsaw, Poland

Wellbee

2020

Kraków, Poland

Moja Psychiatria

2018

Wroc?aw, Poland

Telemedi.co

2017

Warsaw, Poland

Psychoterapia Online

2016

Gda?sk, Poland

Company

Establishment Year

Headquarters

Group Size (Large, Medium, or Small as per industry convention)

Customer Acquisition Cost (CAC)

Monthly Active Users (MAU)

Customer Retention Rate (%)

Average Revenue Per User (ARPU)

Pricing Strategy (subscription, pay-per-session, freemium, hybrid)

Poland Telehealth Mental Wellness Platforms Market Industry Analysis

Growth Drivers

  • Increasing Demand for Mental Health Services:The demand for mental health services in Poland has surged, with approximately 1.5 million individuals seeking therapy annually. This increase is driven by rising mental health issues, exacerbated by the COVID-19 pandemic, which saw a 30% rise in reported anxiety and depression cases. The Polish government has recognized this need, allocating over 300 million PLN in future to enhance mental health services, further fueling the growth of telehealth platforms.
  • Rise in Smartphone and Internet Penetration:Poland's smartphone penetration reached approximately 85%, with over 35 million users accessing the internet. This digital landscape facilitates the adoption of telehealth mental wellness platforms, allowing users to access services conveniently. The World Bank reported that Poland's internet usage has increased by 20% since 2020, indicating a strong foundation for telehealth growth. Enhanced connectivity enables platforms to reach a broader audience, particularly among younger demographics.
  • Growing Awareness of Mental Health Issues:Public awareness of mental health issues in Poland has significantly improved, with 70% of the population acknowledging the importance of mental wellness. Campaigns and educational programs have contributed to this shift, leading to increased utilization of telehealth services. The Polish Ministry of Health reported a 50% increase in mental health consultations in future, highlighting the positive impact of awareness initiatives on service demand and platform engagement.

Market Challenges

  • Regulatory Hurdles:The telehealth sector in Poland faces significant regulatory challenges, including complex licensing requirements for service providers. As of future, only 65% of telehealth platforms have obtained the necessary licenses, limiting market participation. Additionally, the lack of standardized regulations complicates compliance, deterring potential investors. The Polish government is working on reforms, but current regulations remain a barrier to rapid market expansion.
  • Stigma Associated with Mental Health:Despite growing awareness, stigma surrounding mental health issues persists in Poland, affecting service uptake. A survey indicated that 50% of individuals still hesitate to seek help due to societal perceptions. This stigma can deter potential users from engaging with telehealth platforms, limiting their growth potential. Addressing these societal attitudes is crucial for increasing platform utilization and ensuring broader acceptance of mental health services.

Poland Telehealth Mental Wellness Platforms Market Future Outlook

The future of telehealth mental wellness platforms in Poland appears promising, driven by technological advancements and increasing societal acceptance. As the government continues to invest in mental health initiatives, the integration of telehealth into primary care is expected to enhance service accessibility. Furthermore, the development of AI-driven solutions will likely improve user experience and engagement, making mental health support more personalized and effective. These trends indicate a robust growth trajectory for the sector in the coming years.

Market Opportunities

  • Expansion of Services to Rural Areas:There is a significant opportunity to expand telehealth services to rural regions, where access to mental health care is limited. Approximately 40% of Poland's population resides in rural areas, often facing barriers to traditional therapy. By targeting these underserved communities, telehealth platforms can enhance service delivery and improve mental health outcomes, tapping into a largely neglected market segment.
  • Partnerships with Corporate Wellness Programs:Collaborating with corporate wellness programs presents a lucrative opportunity for telehealth platforms. With over 70% of Polish companies prioritizing employee mental health, partnerships can facilitate access to mental wellness services for employees. This collaboration not only enhances employee well-being but also positions telehealth platforms as essential components of corporate health strategies, driving user engagement and platform growth.

Scope of the Report

SegmentSub-Segments
By Type

Individual therapy platforms

Group therapy platforms

Self-help applications

Crisis intervention services

Wellness coaching platforms

Peer support networks

AI-driven mental health apps

Employee assistance program (EAP) platforms

Others

By End-User

Individuals

Corporates

Educational institutions

Healthcare providers

Non-profit organizations

Government agencies

Others

By Service Model

Subscription-based services

Pay-per-session services

Freemium models

Bundled services

Hybrid (online/offline) services

Others

By Demographics

Age groups (children, adults, seniors)

Gender-specific services

Socioeconomic status

Others

By Payment Method

Credit/debit cards

Insurance reimbursements

Direct bank transfers

Mobile payments

Employer-sponsored payments

Others

By Geographic Focus

Urban areas

Suburban areas

Rural areas

Others

By User Engagement Level

Active users

Occasional users

Inactive users

High-frequency users

Others

Key Target Audience

Investors and Venture Capitalist Firms

Government and Regulatory Bodies (e.g., Ministry of Health, National Health Fund)

Healthcare Providers and Practitioners

Insurance Companies and Payers

Telehealth Platform Developers

Pharmaceutical Companies

Non-Governmental Organizations (NGOs) focused on mental health

Health Technology Assessment Agencies

Players Mentioned in the Report:

Mindgram

Wellbee

Moja Psychiatria

Telemedi.co

Psychoterapia Online

Zdalna Psychoterapia

Medicover

Luxmed

ePsychiatry

NEST

Krajowy Osrodek Wsparcia Psychologicznego

Psycholog Online

Terapia Online

Zaufana Psychoterapia

Telemedycyna Polska

Table of Contents

Market Assessment Phase

1. Executive Summary and Approach


2. Poland Telehealth Mental Wellness Platforms Market Overview

2.1 Key Insights and Strategic Recommendations

2.2 Poland Telehealth Mental Wellness Platforms Market Overview

2.3 Definition and Scope

2.4 Evolution of Market Ecosystem

2.5 Timeline of Key Regulatory Milestones

2.6 Value Chain & Stakeholder Mapping

2.7 Business Cycle Analysis

2.8 Policy & Incentive Landscape


3. Poland Telehealth Mental Wellness Platforms Market Analysis

3.1 Growth Drivers

3.1.1 Increasing demand for mental health services
3.1.2 Rise in smartphone and internet penetration
3.1.3 Growing awareness of mental health issues
3.1.4 Support from government initiatives

3.2 Market Challenges

3.2.1 Regulatory hurdles
3.2.2 Stigma associated with mental health
3.2.3 Limited reimbursement policies
3.2.4 Competition from traditional therapy methods

3.3 Market Opportunities

3.3.1 Expansion of services to rural areas
3.3.2 Integration with primary healthcare
3.3.3 Development of AI-driven solutions
3.3.4 Partnerships with corporate wellness programs

3.4 Market Trends

3.4.1 Increased use of teletherapy
3.4.2 Growth of subscription-based models
3.4.3 Emphasis on user-friendly interfaces
3.4.4 Rise of community support platforms

3.5 Government Regulation

3.5.1 Telehealth service licensing requirements
3.5.2 Data protection regulations
3.5.3 Insurance coverage mandates
3.5.4 Telehealth reimbursement policies

4. SWOT Analysis


5. Stakeholder Analysis


6. Porter's Five Forces Analysis


7. Poland Telehealth Mental Wellness Platforms Market Market Size, 2019-2024

7.1 By Value

7.2 By Volume

7.3 By Average Selling Price


8. Poland Telehealth Mental Wellness Platforms Market Segmentation

8.1 By Type

8.1.1 Individual therapy platforms
8.1.2 Group therapy platforms
8.1.3 Self-help applications
8.1.4 Crisis intervention services
8.1.5 Wellness coaching platforms
8.1.6 Peer support networks
8.1.7 AI-driven mental health apps
8.1.8 Employee assistance program (EAP) platforms
8.1.9 Others

8.2 By End-User

8.2.1 Individuals
8.2.2 Corporates
8.2.3 Educational institutions
8.2.4 Healthcare providers
8.2.5 Non-profit organizations
8.2.6 Government agencies
8.2.7 Others

8.3 By Service Model

8.3.1 Subscription-based services
8.3.2 Pay-per-session services
8.3.3 Freemium models
8.3.4 Bundled services
8.3.5 Hybrid (online/offline) services
8.3.6 Others

8.4 By Demographics

8.4.1 Age groups (children, adults, seniors)
8.4.2 Gender-specific services
8.4.3 Socioeconomic status
8.4.4 Others

8.5 By Payment Method

8.5.1 Credit/debit cards
8.5.2 Insurance reimbursements
8.5.3 Direct bank transfers
8.5.4 Mobile payments
8.5.5 Employer-sponsored payments
8.5.6 Others

8.6 By Geographic Focus

8.6.1 Urban areas
8.6.2 Suburban areas
8.6.3 Rural areas
8.6.4 Others

8.7 By User Engagement Level

8.7.1 Active users
8.7.2 Occasional users
8.7.3 Inactive users
8.7.4 High-frequency users
8.7.5 Others

9. Poland Telehealth Mental Wellness Platforms Market Competitive Analysis

9.1 Market Share of Key Players

9.2 Cross Comparison of Key Players

9.2.1 Company Name
9.2.2 Group Size (Large, Medium, or Small as per industry convention)
9.2.3 Customer Acquisition Cost (CAC)
9.2.4 Monthly Active Users (MAU)
9.2.5 Customer Retention Rate (%)
9.2.6 Average Revenue Per User (ARPU)
9.2.7 Pricing Strategy (subscription, pay-per-session, freemium, hybrid)
9.2.8 User Satisfaction Score (NPS or equivalent)
9.2.9 Service Delivery Time (average time to connect with therapist)
9.2.10 Market Penetration Rate (%)
9.2.11 Churn Rate (%)
9.2.12 Percentage of Corporate Contracts
9.2.13 Platform Security/Compliance Certifications
9.2.14 Number of Licensed Therapists
9.2.15 Geographic Coverage (number of voivodeships served)

9.3 SWOT Analysis of Top Players

9.4 Pricing Analysis

9.5 Detailed Profile of Major Companies

9.5.1 Mindgram
9.5.2 Wellbee
9.5.3 Moja Psychiatria
9.5.4 Telemedi.co
9.5.5 Psychoterapia Online
9.5.6 Zdalna Psychoterapia
9.5.7 Medicover
9.5.8 Luxmed
9.5.9 ePsychiatry
9.5.10 NEST
9.5.11 Krajowy O?rodek Wsparcia Psychologicznego
9.5.12 Psycholog Online
9.5.13 Terapia Online
9.5.14 Zaufana Psychoterapia
9.5.15 Telemedycyna Polska

10. Poland Telehealth Mental Wellness Platforms Market End-User Analysis

10.1 Procurement Behavior of Key Ministries

10.1.1 Budget allocation for mental health services
10.1.2 Evaluation criteria for service providers
10.1.3 Decision-making processes
10.1.4 Contracting practices

10.2 Corporate Spend on Infrastructure & Energy

10.2.1 Investment in mental health programs
10.2.2 Budgeting for telehealth solutions
10.2.3 Partnerships with telehealth providers

10.3 Pain Point Analysis by End-User Category

10.3.1 Accessibility issues
10.3.2 Affordability concerns
10.3.3 Quality of service
10.3.4 Integration with existing systems

10.4 User Readiness for Adoption

10.4.1 Awareness of telehealth options
10.4.2 Technological literacy
10.4.3 Trust in digital platforms

10.5 Post-Deployment ROI and Use Case Expansion

10.5.1 Measurement of service effectiveness
10.5.2 User feedback mechanisms
10.5.3 Opportunities for service diversification

11. Poland Telehealth Mental Wellness Platforms Market Future Size, 2025-2030

11.1 By Value

11.2 By Volume

11.3 By Average Selling Price


Go-To-Market Strategy Phase

1. Whitespace Analysis + Business Model Canvas

1.1 Identification of market gaps

1.2 Value proposition development

1.3 Revenue model exploration

1.4 Key partnerships

1.5 Customer segments

1.6 Cost structure analysis

1.7 Channels of distribution


2. Marketing and Positioning Recommendations

2.1 Branding strategies

2.2 Product USPs

2.3 Target audience identification

2.4 Communication strategies

2.5 Digital marketing tactics


3. Distribution Plan

3.1 Urban retail strategies

3.2 Rural NGO tie-ups

3.3 Online distribution channels

3.4 Partnerships with healthcare providers


4. Channel & Pricing Gaps

4.1 Underserved routes

4.2 Pricing bands analysis

4.3 Competitor pricing strategies

4.4 Customer willingness to pay


5. Unmet Demand & Latent Needs

5.1 Category gaps

5.2 Consumer segments analysis

5.3 Service enhancement opportunities


6. Customer Relationship

6.1 Loyalty programs

6.2 After-sales service

6.3 Customer feedback loops


7. Value Proposition

7.1 Sustainability initiatives

7.2 Integrated supply chains

7.3 Unique service offerings


8. Key Activities

8.1 Regulatory compliance

8.2 Branding efforts

8.3 Distribution setup


9. Entry Strategy Evaluation

9.1 Domestic Market Entry Strategy

9.1.1 Product mix considerations
9.1.2 Pricing band strategies
9.1.3 Packaging options

9.2 Export Entry Strategy

9.2.1 Target countries analysis
9.2.2 Compliance roadmap

10. Entry Mode Assessment

10.1 Joint Ventures

10.2 Greenfield investments

10.3 Mergers & Acquisitions

10.4 Distributor Model


11. Capital and Timeline Estimation

11.1 Capital requirements

11.2 Timelines for market entry


12. Control vs Risk Trade-Off

12.1 Ownership considerations

12.2 Partnerships evaluation


13. Profitability Outlook

13.1 Breakeven analysis

13.2 Long-term sustainability strategies


14. Potential Partner List

14.1 Distributors

14.2 Joint Ventures

14.3 Acquisition targets


15. Execution Roadmap

15.1 Phased Plan for Market Entry

15.1.1 Market Setup
15.1.2 Market Entry
15.1.3 Growth Acceleration
15.1.4 Scale & Stabilize

15.2 Key Activities and Milestones

15.2.1 Milestone identification
15.2.2 Activity scheduling

Research Methodology

ApproachModellingSample

Phase 1: Approach1

Desk Research

  • Analysis of existing telehealth platforms and their service offerings in Poland
  • Review of market reports and white papers on mental wellness trends and telehealth adoption
  • Examination of government regulations and policies affecting telehealth services in Poland

Primary Research

  • Interviews with mental health professionals utilizing telehealth platforms
  • Surveys targeting users of telehealth mental wellness services to gather user experience data
  • Focus groups with stakeholders in the healthcare sector, including insurers and policymakers

Validation & Triangulation

  • Cross-validation of findings through multiple data sources, including academic studies and industry reports
  • Triangulation of user feedback with expert opinions to ensure data reliability
  • Sanity checks through consultations with a panel of telehealth experts and mental health advocates

Phase 2: Market Size Estimation1

Top-down Assessment

  • Estimation of the total addressable market based on national healthcare expenditure and telehealth growth rates
  • Segmentation of the market by demographics, including age, gender, and urban vs. rural distribution
  • Incorporation of trends in mental health awareness and digital health adoption rates

Bottom-up Modeling

  • Collection of data on subscription rates and usage statistics from leading telehealth platforms
  • Estimation of average revenue per user (ARPU) based on service pricing models
  • Calculation of market size based on user base growth projections and service uptake rates

Forecasting & Scenario Analysis

  • Multi-factor regression analysis incorporating variables such as economic conditions and healthcare policy changes
  • Scenario modeling based on potential impacts of technological advancements and user behavior shifts
  • Development of baseline, optimistic, and pessimistic forecasts through 2030

Phase 3: CATI Sample Composition1

Scope Item/SegmentSample SizeTarget Respondent Profiles
Telehealth Platform Users120Individuals aged 18-65 using mental wellness services
Mental Health Professionals80Psychologists, Psychiatrists, and Counselors
Healthcare Policy Makers40Government officials and health department representatives
Insurance Providers60Executives and product managers from health insurance companies
Telehealth Platform Developers50Product managers and technical leads from telehealth companies

Frequently Asked Questions

What is the current value of the Poland Telehealth Mental Wellness Platforms Market?

The Poland Telehealth Mental Wellness Platforms Market is valued at approximately USD 400 million, reflecting significant growth driven by increased demand for mental health services and the convenience of digital access to therapy and counseling.

What factors are driving the growth of telehealth mental wellness platforms in Poland?

Which cities in Poland are leading in telehealth mental wellness services?

What recent regulations have impacted telehealth services in Poland?

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